Managed IT Services That Help You Succeed
HYPERLINK NETWORK SYSTEM (HNS) is an information Systems Company specialized in network and telecommunication management. Over the years we have provided custom fit solutions in the country and pride ourselves as been one of the best IT solution providers in the country.
The company is authorized to engage in activities including:
Managed IT Services
To Help Optimize Our Clients/Customers Productive Capacity Through The Provision Of Real-Time, World Class, Reliable, Cost Effective And Complete Information/Communication Technology Solution (To Our Clients).
To help optimize our clients/customers productive capacity through the provision of real-time, world class, reliable, cost effective and complete information/communication technology solution (to our clients).
to create a long-term business working relationship with our clients with much emphasis on customer care and provide quality work deliverables on all business projects. We provide detailed work assessment scenarios to accommodate client’s budget without risking the quality of service by working with proposed RFP. Once the project has been awarded, we create work breakdown structures to indicate performance measures and alternative solutions with the clients until completion of the project.
Below explains are systematic approach to Projects/Services
Scrum methodology will be followed for development which is an iterative and incremental agile development methodology for managing product development. It defines “a flexible, holistic product development strategy where our IT team works as a unit to reach a common goal”, challenges assumptions of the “traditional, sequential approach” to product development, and enables teams to self-organize by encouraging physical co-location or close online collaboration of all team members, as well as daily face-to-face communication among all team members and disciplines in any project.
As part of our Quality Assurance Mechanism, Hyperlink Network Systems provides an SLA agreement on all projects and services that conforms to customers defined acceptance criteria.
Quality Assurance Engineer generates test cases with customers’ acceptance criteria on which the developed solution is tested as well as monitor project deliverables. Below is our quality life cycle plan.
SOME OF OUR PARTNERS
As part of our maintenance and support services, Hyperlink Network Systems shall:
Provide technical advice and guidance via telephone, email or onsite support by solution specialist. Specialist will provide guidance on solution features, operational issues, known problems and available remedy for implemented solution.
Troubleshoot problems related to solution via phone, virtual private network, or remote connection.
If an issue cannot be restored or resolved remotely, an emergency onsite support can be
arranged on mutual agreed basis.
Provide access via phone or email to Support Centre tool. Customer can open an Assistance Request (“AR”) any time of the year.
Support Center will assign each Request Number to facilitate communication and enable rapid assistance.